Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's 16hours applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below, If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost.
If no defect is confirmed or the issue is not diagnosed within days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. This policy enables easy product return requests for customers s through the Platformdirect approvals, subject to pickupproduct validations at the time of pick-up and fraud prevention mechanisms. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Click here to know more about Open Box Delivery
